View both days of our calendar below!
All sessions during the CABDA Expo are free of charge and no not require registration.
Space is not unlimited, but you should have no problem finding a seat!
E-MOBILITY SHOWCASE KEYNOTE
E-Bikes Have Changed The Game
Presented by Mike Fritz
TUESDAY 11:00AM
From propulsion system design, testing & certification to safe shipping, storage, assembly and service. E-bikes have changed the game forever! E-Bikes represent the future for bike shops and understanding and adopting Best Practices and Protocols is essential for every bike shop in securing their future markets and business. Special attention will be paid to battery handling best practices.
CABDA QUICK HIT SERIES: SALES SKILLS
How to Overcome ANY Sales Objections in 2 Easy Steps
Presented by Joe Marcoux
TUESDAY, 11:30AM
You’ve heard it a thousand times in your shop: "It's Too Expensive” or “I Can Get a Bike Online for Cheaper" or “I have to ask my spouse”….Sales objections are nothing new, but consistently overcoming them takes some training and some practice. Master Sales Trainer Joe Marcoux breaks down the psychology and the skills required to overcome common objections…And sell more bikes!
E-MOBILITY SHOWCASE SERIES
Addressing Public Safety Through Product Safety
Presented by Dejan Gakovic
TUESDAY, 12:30PM
How can retailers combat the proliferation of cheap, and possibly dangerous, e-bikes from damaging the growth of this important category? With science!
UL 2849 is the ANSI-accredited national safety standard for electrical systems for E-bikes. It covers safety requirements of E-bikes powered by lithium or other rechargeable batteries. It provides requirements with respect to the system consisting of: Battery Packs and Chargers, Electric Motors, Wires & Cables, Control Units, and Enclosures.
Join in this seminar to learn more about UL 2849, and what bicycle retailers need to know on ensuring that the e-bikes offered to consumers have received this product safety certification before going for sale.
CABDA QUICK HIT SERIES: SOCIAL MEDIA & MARKETING
How to Use Social Media for Creating FREE Quality Leads
Presented by Joe Marcoux
TUESDAY, 12:30PM
Does your shop have an actual social media strategy? Or are you just throwing stuff at the wall? Social Media can be a great sales tool or a complete waste of time...it depends how you use it! Master Sales Trainer Joe Marcoux breaks down how highly profitable retailers effectively use social media to make more money and put more Butts On Bikes!
E-MOBILITY SHOWCASE SERIES
E-Bike Safety: How Retailers Can Be The First Line of Defense
Presented by Clint Sandusky
TUESDAY 1:00PM
E-Bike safety is a HOT and much needed topic in the cycling community and industry, especially as more stories come out about incidents and lawsuits involving e-bikes!
This seminar will discuss how IBDs (and manufacturers) can play an important role in making sure e-biking is a fun, safe, successful, and cooperative activity. We will also discuss e-bike access on bike paths and public roads as well as proven and relevant strategies that can be imparted to your customers regarding cycling in traffic and off-road.
E-MOBILITY SHOWCASE SERIES
The Truth About
the E-Bike Market
Presented by Stefan Ceman, EBike Steve
TUESDAY 1:30PM
Every month, 3 Million Americans are searching for e-bikes online. Yet many bike shops aren't selling them. It's no wonder many shoppers go online and buy a cheap, poor-quality, internet model! So what can you do? We'll discuss numbers, trends, and what you can do immediately in your shop.
Learn how a downhill racer opened an e-bike shop, went nearly broke, and what you can learn from it to go big in this space and create a better future for your bike shop. In other words: you can't ignore e-bikes anymore. The longer you do, the better for your competition (which comes from outside the bike industry).
E-MOBILITY SHOWCASE SERIES
Battery Recycling:
Good for Business!
Presented by Rob Latham
TUESDAY 1:00PM
In this seminar, learn how you can enroll your shop as a collection site and receive valuable training, safety materials, and recycling services that benefit the industry as well as you and your customers. The goal of this initiative is to provide a safe and reliable way to keep electric bicycle batteries — a valuable resource — out of landfills!
Take this opportunity to ask any questions you have around the program.
TECH CLINIC
Suspension Service:
Are You Leaving Money on the Table?
Presented by SR SUNTOUR
TUESDAY 2:00PM
Many shops overlook the fact that SR Suntour forks are found on a number of bicycles sold in the IBDs and also many mass merchants. Shops see these products all the time, and believe it or not, you can make money selling the service on these, just like other suspension product in the marketplace. What's even better? Servicing SR Suntour suspension products is simple! Suspension Techs walk you through the process. Perfect for Mechanics, Service Managers, and other Shop Employees.
NBDA SUPER PANEL DISCUSSION
Supercharging Your E-Bike Sales: Dos, Don’ts, and Lessons Learned
Moderated by Heather Mason, NBDA President
TUESDAY 2:00PM
Join in an interactive panel discussion focused on growing e-bikes sales within your store. Learn from the panel members and other retailers in attendance the best practices for in-store displays, staff training, and follow-up service. Learn how test rides and demo events can turn your next bicycle buyer into an e-bike customer!
Bring your shop’s best practices to share, and your questions for the panel, made up of retailers just like you! This dynamic conversation will be jam-packed and hopes to provide greater insight to set your e-bike sales soaring.
DEEP DIVE SERIES: INDUSTRY SALES PROJECTIONS
Data Trends Leading Into
The 2023 Selling Season
Presented by Ryan Atkinson
TUESDAY 3PM
Ryan Atkinson breaks down the data and provides an up-to-date summary of key sales metrics from the retail sector, and the bike industry specifically, that can help you make informed decisions about planning your season. The goal is to help you zoom out from your own business results, and step away from the familiar narrative about supply chains, to look for signals in the data that can inform your expectations for 2023.
CABDA DEEP DIVE SERIES: RETAIL SALES CYCLES
Recession Proof and Sell up to 40% MORE Bikes to a Steady Stream of Leads without Discounting
Presented by Joe Marcoux
TUESDAY 3:00PM
Is your shop sitting on too much inventory? Did the Covid sales boom end abruptly? Considering discounting? In this marketing & sales deep dive, Joe Marcoux breaks down how your shop can benefit from a complete change in how you attract, sell to, and keep your customers without resorting to deep discounts.
CABDA KEYNOTE PRESENTATION
The Golden Age of
Globalization is Over!
Presented by Jay Townley
WEDNESDAY 11:00AM
We are witnessing the end of the Golden Age of Globalization and the beginning of a new era of supply networking and ecosystems for the American bike shop business, highlighted by additive and pop-up global manufacturing and fabrication of bicycle products, closer to the wants and needs of today’s younger consumer and families. Including integrated digital distribution that curates product lines and provides the hard-goods, systems, and services buyers want...when and where they want it.
CABDA QUICK HIT SERIES: DISCOUNTING
Making Sales without Discounting a Dime
Presented by Joe Marcoux
WEDNESDAY 11:30AM
We’ve all heard it…"What Kind of Deal Can you Give Me?" But you don't have to discount bikes to make sales. And excessive discounting is actually damaging your business. Master Sales Trainer Joe Marcoux is here for a master class on how to make sales without sacrificing margin.
NBDA SUPER PANEL DISCUSSION
Maximize Your Service
Department Profitability
Moderated by Heather Mason, NBDA President
WEDNESDAY 12:30PM
Join in an interactive panel discussion focused on maximizing the potential of your store’s service center. The service center can be a high margin profit turning machine, but you must dial in your operations to realize its full advantage. The retailers on the panel and in attendance will be asked to share specific changes that they have made in their service departments that made the biggest impact.
The group will come away with best practices for bicycle intake, scheduling, efficiencies, and add-ons. And finally, we’ll all analyze how a 48 hour turnaround time could lead to long term revenue gains.
CABDA QUICK HIT SERIES: MARKETING & LEAD GENERATION
How to get Google to give you Free Leads
Presented by Joe Marcoux
WEDNESDAY 12:30PM
Are you just sitting and waiting for customers to walk in the door? Or are you actively looking for them? If you are not actively seeking out new sales leads, someone else is! Master Sales Trainer Joe Marcoux breaks down how highly profitable retailers use simple and reliable tactics to find new customers beyond just waiting for them to show up!
TECH CLINIC
Suspension Service:
Are You Leaving Money on the Table?
Presented by SR SUNTOUR
WEDNESDAY 1:00PM
Many shops overlook the fact that SR Suntour forks are found on a number of bicycles sold in the IBDs and also many mass merchants. Shops see these products all the time, and believe it or not, you can make money selling the service on these, just like other suspension product in the marketplace. What's even better? Servicing SR Suntour suspension products is simple! Suspension Techs walk you through the process. Perfect for Mechanics, Service Managers, and other Shop Employees.
LEAGUE OF AMERICAN BICYCLISTS
Go Above and Beyond:
Activate Your Cycling Community!
Presented by Bill Nesper
WEDNESDAY 1:30 PM
The Bicycle Friendly Business program can help your shop or brand to build a network of bike educators and advocates for bicycling, reach more customers, spread more bike joy, and advocate for better bicycling in your community and beyond.
Over the last 14 years, the League’s BFB program has helped over 1,500 businesses including over 300 bike shops across the country to go above and beyond the standard “bikes are our business” model and become the heart of growing and empowering their local bicycling community.
Please join us to learn how the BFB program has worked for others, and what it can do for your employees, your customers, and your community.
E-MOBILITY SHOWCASE SERIES
Selling E-Bikes to Law Enforcement: Understanding Their Specific Needs
Presented by Clint Sandusky
WEDNESDAY 2:00PM
As more and more law enforcement and other public safety agencies turn to e-bikes to enhance their service to their communities, it is important for IBDs and manufacturers to understand their specific needs. Selling and maintaining municipal fleets can be a lucrative part of your business. This seminar will cover the specific e-bike needs of Law Enforcement and other Public Safety organizations. We’ll explore what questions to ask your municipal customers and how to make informed proposals and recommendation of your services.
NBDA SUPER PANEL DISCUSSION
Customer Acquisition & Retention
Moderated by Heather Mason, NBDA President
WEDNESDAY 2:00PM
Join in an interactive panel discussion focused on Customer Acquisition and Retention. Your current customers are most often your best, and in this interactive discussion our retailer panel as well as the retailers in attendance will brainstorm best practices to keep customers coming back before they even leave your store. Additional conversation will touch on how we can reach out to new customers without spending a dime. And finally, we will collectively create a list of action items you can implement immediately when you get back to the store!
CABDA DEEP DIVE SERIES: SALES SKILLS
Recession Proof and Sell up to 40% MORE Bikes to a Steady Stream of Leads without Discounting
Presented by Joe Marcoux
WEDNESDAY 3PM
Is your shop sitting on too much inventory? Did the Covid sales boom end abruptly? Considering discounting? In this marketing & sales deep dive, Joe Marcoux breaks down how your shop can benefit from a complete change in how you attract, sell to, and keep your customers without resorting to deep discounts.
CABDA DEEP DIVE SERIES: BIKE FITTING
The Importance of Bike Fit to the Retail Landscape
Presented by Greg Robidoux, PT
WEDNESDAY 3PM
A well implemented bike fitting program is one of the single most important ways to improve the cycling experience for anyone who rides a bike. But setting up your own bike fit program can seem daunting.
In this seminar Greg Robidoux will break down why bike fit is so important, where to advance your bike fit education, how to get a bike fit program off the ground, bike fitting for e-bikes, and improving your staff’s messaging around bike fit.
SPECIAL CLINIC OPPORTUNITY
Unlocking Top E-bike Trends & Business Opportunities
Seminar, Q&A, and Networking
Presented by Stefan Ceman, EBike Steve
WEDNESDAY 4PM
E-bikes are so hot right now, and the market is growing radically. But this is only the beginning of the next growth phase.
I work with business owners across the country to set, grow, or optimize their ebike businesses. I also work with bigger companies on product and business model development.
If you want to understand what´s happening in the global, North American, and local markets and how you can take advantage of this opportunity, join us at this exclusive in-person seminar and networking event.
This is not your usual trade show seminar...Prepare to dig in!